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1. Payment methods
- Cash on delivery (COD): you pay the delivery staff in cash on receipt. To prevent fake orders, COD orders are confirmed with an OTP sent by SMS to the order's phone number.
- QR payment via VNPAY: after ordering, the site shows a QR code; scan it with your banking or e-wallet app and confirm the payment in that app. The order is confirmed automatically once the bank reports success.
- Bank transfer: available when shown at checkout; the account details and transfer reference (the order code) are shown after ordering and in the confirmation email.
2. Payment security
The site never collects or stores card numbers, banking passwords or bank OTPs. Online payment happens inside your banking app and the VNPAY gateway; the site only receives the result (success/failure, transaction ID, amount) to confirm the order. The whole site runs over encrypted HTTPS.
3. Failed payments
If a QR payment fails or is interrupted, the order is kept and you can press “Pay again” on the order page for a new QR code without re-ordering. If your account was debited but the order is not confirmed, call 0979 205 644 with the order code so we can reconcile it.
4. Refunds
When an order qualifies for a refund (see the Return & Refund Policy), the money goes back through the method used: VNPAY payments are refunded via VNPAY to the account/card used; COD and bank-transfer orders are refunded by bank transfer to the details you provide.
5. Invoices
The company issues an e-invoice for delivered orders. If you need a company invoice, add the invoicing details (company name, tax code, address) in the order note or tell our staff when they call to confirm.